Consumers are involved in the planning, implementation, and evaluation at all levels of the service to ensure services are responsive to the needs of individuals. (Nga paerewa Health and disability services standard 2.3.9 NZS 8134:2021)
'Consumer' is the term used to refer to anyone with direct personal lived experience of problems caused by and associated with their use of alcohol and other drugs. Other terms that get used include client, service user, tangata whai ora, tangata whai i te ora, and patient.
CADS has a consumer team which consists of a consumer advisor who works across all the services CADS provide and 3 consumer liaisons working with individual teams: Auckland Opioid Treatment Service, Medically Managed Withdrawal Services (in-patient and community and home detox) and CADS Counselling Service.
The team is here to ensure the voices, interests and perspectives of people who are using or who have used CADS are included in activities such as strategic planning, service development and review, quality assurance and improvement activities, staff recruitment and training, etc.
We do this by providing pathways for people to share their thoughts and feedback about their experience of CADS through surveys, suggestion boxes, group evaluations etc. CADS thrives on client feedback and we always want to hear about people's experience of CADS so feel free to get in touch.
For more information about what the team has been up to click here for the team's newsletter pRogReSsioN