Consumers are involved in the planning, implementation, and evaluation at all levels of the service to ensure services are responsive to the needs of individuals. (NZS 8134 Health and Disability Services Standard 2.5)
What is a consumer? 'Consumer' refers to anyone with personal experience of alcohol and other drug problems. Other terms used include service user, client, tangata whai ora, and patient.
CADS have a consumer team that consists of:
- a regional Consumer Advisor who works across all the services
- Consumer Liaisons who work with individual teams: Auckland Opioid Treatment Service, Medical Detoxification Services (in-patient and community/home detox) and CADS Counselling Service.
The Consumer Team presents the interests and perspectives of people who are using or who have used CADS. The team supports people to provide feedback about their experience of CADS through surveys, suggestion boxes, group evaluations etc. This information helps inform the team ’s involvement in a range of activities including strategic planning, service development and review, quality assurance and improvement activities, staff selection and training, etc.
For more information about what the team has been up to click here for the team's newsletter pRogReSsioN